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Support

What support looks like, week by week

Last updated · FloorIt

FloorIt support changes as your business grows. While we build, you have a group chat with Alex and the person building your business. After launch, you get weekly check-ins. And for life, you have the training library, the weekly live classes and floor reviews.

Weeks 1 and 2: the build

You talk with Alex and your onboarding lead in one group chat. Every choice, like your logo or your business name, comes to you as a simple question. Around day 7, a delivery call hands everything over and shows you how to use it.

Weeks 3 to 6: launch and first jobs

  • We check your leads every day: arriving, contacted, estimates booked
  • We hold a check-in with you every week, through about day 45
  • When something gets stuck, it goes to Alex the same day
  • After your first job, we help you get before and after photos and a review

Every week, for as long as you want it

  • A weekly live class
  • Floor reviews: send photos of any floor you're unsure about to our flooring partner
  • The full training library, scripts and marketing system, yours for life

What happens on the live classes

When you're ready to grow

We help you hire someone to do the floors, so you can spend your time on estimates and the business.

Hiring a tech instead of doing floors

What we ask in return

Answer our messages within a couple of business days, and come to the weekly class, especially in your first 90 days. Support works when both sides show up.

Keep reading

  • Live classes: What happens on FloorIt's weekly live classes: bring your questions and tricky floors, practice estimates out loud, catch the recording, and bring your team.
  • Your first 30 days: What happens after you sign with FloorIt, day by day: payment check, kickoff call, the 14-day build, delivery call, equipment, training and launch.
  • No experience needed: No, you don't need flooring experience to start a recoat business with FloorIt. What the training covers, what the job takes, and the floors to walk away from.
  • What we build: Everything FloorIt builds for you: LLC, brand, website, Google profile, phone and CRM, equipment, finish, the full course, weekly calls and your first 50 leads.