Refund policy
FloorIt's refund policy, in plain words
Last updated · FloorIt
FloorIt's refund policy is the 30-Day Action-Taker Guarantee. Do the work in your first 30 days, and if FloorIt isn't for you, we refund you, less what we've already delivered or spent for you. Ask us for the details on your call.
Why it's built around doing the work
The guarantee is for people who give it a real try: you take the training, come to the classes and show up for your estimates. If you do that and still decide it isn't for you, you shouldn't be stuck.
It isn't for someone who signs up and never logs in. A refund like that would only reward not trying.
What isn't refunded, and why
We start spending the day you join. We build your business in your name, ship your finish and kit, and run ads for your leads. Those costs come out of a refund, because they've already been spent on you.
You keep the business we built in your name.
How to ask for it
- Email us within your first 30 days. Send it to alex@joinfloorit.com
- Talk it through. A short call with Alex about what didn't work
- Get your refund. Less what we've already delivered or spent for you
Ask us to walk through the details on your call, before you join, so nothing is a surprise.
After 30 days
The guarantee covers your first 30 days. After that, the fee isn't refundable. You can still stop any time, and you keep what we built for you.
Keep reading
- Leaving FloorIt: Can you leave FloorIt? Yes, any time. No minimum term and no fee to leave. What you keep, what you still owe on a loan, and how refunds work.
- Your first 30 days: What happens after you sign with FloorIt, day by day: payment check, kickoff call, the 14-day build, delivery call, equipment, training and launch.
- Is FloorIt legit: Is FloorIt legit? The registered company behind it, our Google reviews under our earlier name, how we make money, and how to check every part before you commit.
- Complaints: How to raise a complaint with FloorIt, who reads it, what we do with it, and where to look for complaints about us before you decide.