Where to send a complaint
- 1
Write it down
What happened, when it happened, and what you want us to do about it
- 2
Send it
Email alex@joinfloorit.com
- 3
Add proof
Dates, screenshots and order numbers help us fix it faster
- 4
Get the fix in writing
So nobody has to remember what was agreed
While we build your business, you also have a group chat with Alex and the person building it. Small things, like a logo you don't like or a page that won't load, are fastest there.
Why we ask you to tell us first
Most problems are a missed message, a delay or a step nobody explained well. Those are quick to fix once we know. A problem we never hear about is one we can't fix, for you or for the next partner.
When something does go wrong, we try to fix the process, not just the one case.
Common sticking points
- Waiting on equipment: your finish and kit ship within 10 business days
- Waiting on the build: about 14 days after we get your onboarding form, and longer if a choice is waiting on your yes
- Leads that don't answer: some homeowners never pick up, and that's normal
- Leads that stop: if booked estimates are being missed, we pause leads until you're back on track
- A floor that can't be recoated: the training teaches you to turn it down, and our flooring partner reviews photos if you're unsure
Knowing these before you start heads off most problems before they happen.
Where to look for complaints about us
Search FloorIt and Premium Business Group, LLC by name. Read our Google profile, which still carries our earlier name, Prestige Performance.
Be aware the partner program is new. It opened in September 2026, so there isn't a long record yet, good or bad. On your call, ask us what has gone wrong so far and how we fixed it.